Terms and Conditions

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Dimples and Whispers cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Delivery and Returns

Dimples and Whispers returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us before sending any item back.

Exchange

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Dimples and Whispers will not be held responsible for items lost or damaged in transit.

All shipping back to Dimples and Whispers is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used skin care products……… (this does not apply to faulty goods – faulty products will be exchanged like for like)

Discounted or our end of line products can not be returned.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contract us. In the unlikely event that the product arrives damaged or faulty, please contact Dimples and Whispers immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.

Delivery service

We try to make the delivery process as simple as possible and are able to send your order either to a residential or commercial address.

Delivery times are calculated in working days Monday to Friday. If you order after 1 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.

We aim to deliver within 5-7 working days but sometimes due to high order volume certain in sales periods please allow 10 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.

All orders are sent out via Australia Post parcel service.

Export restrictions

At present Dimples and Whispers only sends goods within Australia. We plan to add overseas delivery to our services in the future. If however you have a special request please contact us your requirements.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Conditions Of Use

Dimples and Whispers and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Dimples and Whispers you accept these conditions. Please read them carefully, Dimples and Whispers controls and operates this site from its offices within Australia.

If you choose to access from another country you do so on your own initiave and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Dimples and Whispers and are protected by international copyright laws.

License and Site Access

Dimples and Whispers grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Dimples and Whispers.

Product Descriptions

Dimples and Whispers and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Dimples and Whispers that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and are not subject to GST.

Please review our other policies posted on this site. These policies also govern your visit to Dimples and Whispers.

Testimonials

Stevie, Darwin

LOVE LOVE LOVE my son’s minimink. It’s super cuddly and soft and I can’t believe how well it washes, we even took it camping and dirt came right out of it! It’s so beautiful I special-ordered an adult size one for a wedding present. A gorgeous keepsake i’ll be passing down. x

Contact Us

0438 734 822
info@dimplesandwhispers.com.au
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